The Information that RS&B gathers
RS&B collects both personal and aggregate, or statistical, information from its visitors. This information helps to customize an online experience that is both productive and pleasant. Knowing more about you allows RS&B to offer those features and services that will best suit your needs. By using the information gathered from visitors, RS&B can develop new products and services that will benefit you.
Personal information is any information that can identify an individual or their private assets. This includes, but is not limited to, your name, mailing address, and telephone number. In the case of placing an order through a RS&B site, we will require your credit card information. If you decline to volunteer any personal information you will still have access to this web site. However, you may not be able to receive product information or participate in certain promotions offered through the web site or any interactive advertisements.
Aggregate, or statistical, information is non-personal information gathered about the general uses of the site and its visitors. At times,non-personal information may be requested about you on a voluntary basis, such as: gender, household size, zip/postal code, hobbies,and preferences.
Children's Privacy Statement
RS&B does not participate in the solicitation of personal information from children (anyone under the age of 18). If you wish to contact RS&B, and are under the age of 18, we would like you to ask a responsible adult to contact RS&B for you.
Information Collection Methods
Web beacons are site instrumentation that helps RS&B to determine the kind of response the online activities generate. For example, web beacons can document how many times a page has been viewed or how many of the e-mails, requested by visitors, are actually opened. Generally, any electronic image that is part of a web page or html-based e-mail, including ad banners, can act as a web beacon.
Although, as mentioned previously, visitors to this web site are not required to provide personal information to use the site, RS&B does collect personal information from visitors on a voluntary basis.
Some RS&Bsites may offer special services such as:
- Product Samples
- The chance to participate in polls or express opinions
- Subscriptions to newsletters and other services
- The chance to participate in online forums or communities
- The ability to make purchases online
You will have to volunteer some information in order to take advantage of these features. Further details about these features are listed below.
Registration, Subscriptions, Requests for Product Samples, and Purchases
Visitors may need to register through an online form to benefit fully from this web site. In doing so, they will be required to create a user ID and password and/or provide some personal information. Before they can register for certain services or become a member of certain communities, visitors may be asked to submit information such as their name, e-mail address, home address, and zip/postal code. You can choose not to receive, or to stop receiving, any e-mail from RS&B.
Contests and Sweepstakes
On occasion, RS&B may run contests, sweepstakes and other promotions. To participate in these events, you may be asked to provide personal information that is needed to administer the event and to notify winners.
Questionnaires, Surveys, and Polls
Occasionally, RS&B may ask visitors to participate in surveys and polls about their needs, interests, and opinions. With this information, RS&B can offer services and products that better meet your needs. Participation in such surveys is both voluntary and optional.
Contacting Customer Service
Should you contact customer service representatives or webmasters with feedback or questions about your experiences with RS&B products/services, you will be asked to provide some personal information for the purpose of record keeping and follow-up procedures.
How the Information Is Used
We may use your personal information to contact you with such information as:
- marketing or promotional materials
- responses to your questions or comments
- clarification of the information used to process or ship orders for the products or services requested through the web site
To accomplish these goals, RS&B may also supplement or combine your personal data with information gathered from third parties.
In addition your personal information may also be used to:
- improve RS&B promotional and marketing campaigns
- statistically investigate how the site is being used
- improve the content of the site, including product offerings
- customize the content, design, and services of this site
Your personal data may also be used to provide you with information, such as: targeted banners, new services, promotions, and web site content. This will be done when RS&B desires to specifically design these features to match your interests. This practice improves the site by allowing RS&B to adjust content so that the needs of individual visitors are met. Although RS&B does not collect personal information automatically, the company may combine non-personal information, such as is gathered through cookies, with previously submitted personal information.
Aggregate and Statistical Data
Web log information will be used to help modify this web site and determine the popularity of its various features, as well as for other administrative purposes. This information may also be used to help identify any individuals attempting to illegally enter or damage the web site. If there is reason to believe that there is evidence of an infringement concerning computer security or related laws, RS&B may share web log information with the appropriate law enforcement agencies.
Sharing and Transferring of Information
How RS&B Might Share Your Information
Unless you provide your consent to do so, RS&B will not share or sell personal information gathered during your visit to any organizations other than RS&B and its affiliates. However, RS&B may share aggregated and statistical data with its partners, such as the number of individuals that visited a page devoted to a specific joint product or promotion.
At times, RS&B may need to share personal information with its contractors, agents, or partners, because of services that these individuals and organizations provide. These vendors must sign a confidential non-disclosure agreement with RS&B. This data may not be shared with or sold to any other parties. Furthermore, contractors, agents, and partners receiving this information from RS&B are prohibited from using it for any purpose other than providing services for RS&B. For example, RS&B may provide personal information to other entities for data processing services, for contacting winners of contests, or for the distribution of requested product samples or information.
RS&B reserves the right to share personal information about web site visitors in response to duly authorized requests from government and law enforcement agencies, as well as when otherwise required by law to do so.
Ordinarily, your personal information will be stored in the company's databases. Although, these databases are located in various geographical locations, the data protection standards are universal, regardless of the physical location of the information.
Information Security and Responsibility
Because privacy is important to you, RS&B will take reasonable precautions to keep your personal information secure from loss, misuse, or alteration. While some individuals and organizations associated with RS&B may be given access to your personal information in order to provide services, they are required to keep this information confidential and are prohibited from using it for any purpose other than carrying out those services. In addition, when credit card information needs to be transferred, RS&B utilizes secure socket layer (SSL). SSL uses encryption technology to protect your data.
Accessing Your Personal Information
Accessing, Correcting, Updating, and Deleting Personal Information
As you control the personal information about you by RS&B, you can:
Request a copy of the personal information that is on file about you
Request corrections or updates to your personal information
Request that your personal information be removed from RS&B records.
Contact us at:
Privacy Compliance Coordinator
P.O. Box 991
Akron, Ohio 44309
RS&B will use reasonable efforts to provide you with the information you request as well as to correct any inaccuracies or delete this information.
At times, RS&B sends e-mails describing new products, services, or promotions to visitors who have optioned (opt-in) to receive these messages. Because these services are completely optional, you may opt-out at any time.
RS&B will be glad to respond to your questions and comments.
Links to Other Sites
Some RS&B web sites may contain links to other web sites. RS&B is not responsible for either the privacy practices or the content of these sites; it is recommended that you read the privacy policies of every site you visit.
Your acceptance and compliance with RS&B Privacy Practices
The use of this and any other RS&B site or interactive banner ad signifies your acceptance of this Privacy Statement and your agreement to adhere to the terms and conditions posted. Please do not use this site or submit any personal information if you disagree with any of these terms. The terms and conditions described in this statement are subject to change without notice. RS&B advises its visitors to check back periodically.